Return Policy – Velo Packaging
At Velo Packaging, we strive to provide high-quality packaging solutions that meet your expectations. If you are not completely satisfied with your purchase, we are here to assist you with our hassle-free return policy.
Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, undamaged, and in their original packaging with all accessories included.
- Customized or personalized packaging products are non-refundable unless they are defective or damaged upon arrival.
Return Process:
- Initiate a Return – Contact our customer support team at [your email/contact info] to request a return authorization. Provide your order number and reason for the return.
- Return Approval – Once approved, we will provide return instructions, including the return shipping address.
- Shipping the Return – The customer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure safe return.
- Inspection & Refund – Upon receiving the returned product, we will inspect it and process your refund within 5-7 business days to the original payment method. Shipping fees are non-refundable.
Exchanges:
If you received a defective or incorrect item, we will offer a replacement at no additional cost. Contact us within 7 days of receiving your order to arrange an exchange.
Non-Returnable Items:
- Customized or personalized packaging.
- Clearance or final sale items.
- Products that show signs of use, damage, or missing parts.
Damaged or Defective Items:
If your order arrives damaged or defective, please contact us immediately with photos of the item and packaging. We will work to resolve the issue as quickly as possible.
For any questions or concerns, feel free to reach out to our customer support team at [your email/contact info]. Your satisfaction is our priority, and we appreciate your trust in Velo Packaging!